Refund and Return Policy

Refund Policy

At Omsog.com, we strive to provide our customers with the best shopping experience and highest quality products. We understand that there may be instances where you may need to return or exchange an item. This Refund Policy outlines the terms and conditions for requesting a refund or exchange on our website.

Eligibility for Refunds:

1.1 Unused and Unopened Items: To be eligible for a refund, the item must be unused, in its original condition, and in the original packaging. It should not show any signs of wear, damage, or alteration.

1.2 Time Limit: Refund requests must be made within 30 days from the date of purchase. After this period, we reserve the right to decline the refund request.

Non-Refundable Items:

2.1 Personalized Items: Products that have been customized or personalized specifically for you cannot be returned or refunded unless there is a manufacturing defect or error on our part.

2.2 Final Sale Items: Items marked as “Final Sale” or “Clearance” are non-refundable and cannot be returned or exchanged unless they are damaged or defective upon arrival.

Refund Process:

3.1 Contact Customer Support: To initiate a refund, please contact our customer support team through the contact information provided on our website. Please include your order number, a detailed description of the issue, and any supporting evidence such as photographs if applicable.

3.2 Return Authorization: Once your refund request is approved, our customer support team will provide you with a Return Authorization (RA) number and instructions on how to return the item.

3.3 Return Shipping: You will be responsible for the return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method to ensure the safe return of the item.

3.4 Inspection and Refund: Upon receiving the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned in Section 1. If approved, a refund will be processed to your original payment method within a reasonable timeframe.

Exchanges:

4.1 Eligibility for Exchanges: If you would like to exchange an item for a different size, color, or style, please contact our customer support team to initiate the exchange process. The same eligibility criteria mentioned in Section 1 apply to exchanges.

4.2 Exchange Process: Once your exchange request is approved, you will be provided with a Return Authorization (RA) number and instructions on how to return the item. After receiving and inspecting the returned item, we will process the exchange and ship the new item to you. Any price difference between the exchanged items may be adjusted accordingly.

Damaged or Defective Items:

5.1 Reporting Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team immediately, providing your order number, a detailed description of the issue, and any supporting evidence such as photographs. We will resolve the issue as quickly as possible, either by providing a replacement or issuing a refund.

5.2 Return Shipping for Damaged or Defective Items: We will cover the return shipping costs for damaged or defective items. Our customer support team will provide you with instructions on how to return the item.

Cancellations:

6.1 Order Cancellations: If you wish to cancel your order, please contact our customer support team as soon as possible. If the order has not been shipped, we will cancel it and process a refund. If the order has already been shipped, you may need to follow the standard refund process outlined in this policy.

Changes to the Refund Policy:

We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website.

If you have any questions or need further assistance regarding our refund policy, please contact our customer support team.